Privacy Policy
Data Controller
This Privacy Policy describes how AANDR TERRAVERS LTD ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services, including export health certification, animal transport, and related veterinary services.
Collected Personal Data
Information We Collect
We may collect and process the following information:
Personal Identification Information:
Name, address, email address, phone number, identification documents.
Pet and Animal Details:
Species, breed, health records, microchip numbers, vaccination records.
Business Information:
Company name, VAT number, business registration details.
Payment Information:
Billing address, transaction details (payment processing is handled securely by our payment partners; we do not store full card details).
Technical Data:
IP address, browser type, operating system, referring website, pages viewed.
Communication Records:
Emails, messages, and correspondence with us.
Purpose of collecting data
How We Use Your Information
We use your information to:
Provide export health certification and veterinary services.
Process your bookings and payments.
Respond to your inquiries and provide customer support.
Comply with legal obligations and regulatory requirements.
Improve our website, services, and customer experience.
Send you updates and information related to your bookings or services (you may opt out of marketing communications at any time).
Legal Basis for Processing
We process your personal data when:
It is necessary to perform our contract with you.
We have your consent.
It is required to comply with our legal obligations (e.g., veterinary and export regulations).
It is necessary for our legitimate business interests (provided these interests do not override your rights).
Sharing Your Information
We may share your information with:
Veterinary regulatory bodies, customs, or relevant authorities to issue certifications and comply with legal requirements.
Service providers who help us deliver our services (e.g., couriers, payment processors, IT providers).
Our professional advisors (accountants, legal advisors).
When required by law or to protect our rights and property.
We will never sell your personal data.
Data Retention
We retain your information only as long as necessary to:
Fulfil the purposes outlined in this policy.
Comply with legal and regulatory record-keeping requirements.
Resolve disputes and enforce agreements.
Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Your Rights
Under applicable data protection laws, you may have the right to:
Access a copy of your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your data (subject to legal limitations).
Object to or restrict processing.
Request data portability.
Withdraw consent at any time (without affecting prior processing).
To exercise your rights, please contact us using the details below.
Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality and analyze usage. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
International Transfers
If your data is transferred outside the UK or European Economic Area, we will ensure appropriate safeguards are in place to protect it in compliance with data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.